File #3 of 5 · E-commerce
omnie review: pricing, minimums and alternatives
omnie is a California-based support company that runs dedicated agents and AI for DTC and e-commerce brands, with a strong Gorgias focus. Its rates and fees are published, and contracts are month to month.
- Our score
- 7.6/10
- Drawer
- #3 of 5 in E-commerce
- Type
- Managed support team (dedicated agents and AI)
- Price
- $7.95–$13.95/hr
- Headquarters
- Manhattan Beach, California, USA
- Staff in
- Global, including North America; team location is chosen by language needs and budget
- Reviews
- 5/5 on G2 (1 reviews)
Our verdict
omnie is strongest on pricing transparency (9/10): Full-time, part-time and AI prices published, with the $95 management fee disclosed. Its weakest area is track record (5/10): Founding year not published; only 1 review on G2 (5.0); 77 reviews in Gorgias's directory.
Focused on DTC and e-commerce brands and certified on Shopify and Gorgias, though not e-commerce-only.
What we like
- Lowest published rate on this page: dedicated full-time agents from $7.95/hr
- No setup, recruiting or onboarding fees, and month-to-month contracts
- Candidates get interviews plus background and reference checks, and you pick your agents from a shortlist
What to watch
- $95 management fee on top of the hourly rate
- Part-time agents cost $13.95/hr, and the typical minimum is 20 hours a week
- Little independent review data: 1 review on G2; most client reviews sit in Gorgias's partner directory
Pricing
Dedicated full-time agents as low as $7.95/hr per agent; part-time agents $13.95/hr; AI from $0.90 per automated ticket.
Contract terms
- Smallest start
- Typically 20 hours per week
- Trial or guarantee
- Not published
- Replacement
- Not published
- Notice period
- Month-to-month contracts; notice period not published
- One-off fees
- $95 management fee (billing period not stated); no setup, recruiting or onboarding fees
Score breakdown
7/10
9/10
8/10
7/10
5/10
8/10
omnie vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us
| Term | omnie | VA MASTERS Parent company |
|---|---|---|
| Price | $7.95–$13.95/hr | $6.50–$10/hr |
| Type | Managed support team (dedicated agents and AI) | Managed remote staffing |
| Smallest start | Typically 20 hours per week | One person; 80 hours/month recommended, fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Not published | Free; new candidates usually in about 2 business days |
| Notice | Month-to-month contracts; notice period not published | None during the trial; notice period after |
| Fees | $95 management fee (billing period not stated); no setup, recruiting or… | No recruitment or setup fees; a refundable deposit is part of the first invoice |
| Score (e-commerce) | 7.6/10 | 7.9/10 |
Alternatives to omnie
Other companies in our e-commerce drawer:
FAQ
How much does omnie cost?
omnie lists $7.95–$13.95/hr. In its own words: Dedicated full-time agents as low as $7.95/hr per agent; part-time agents $13.95/hr; AI from $0.90 per automated ticket. Prices checked October 2026.
Can a small business start small with omnie?
Typically 20 hours per week
Does omnie offer a trial or a free replacement?
omnie doesn't publish trial terms. It doesn't publish a replacement policy.
Is omnie a good choice for e-commerce?
Focused on DTC and e-commerce brands and certified on Shopify and Gorgias, though not e-commerce-only. It's file #3 of 5 in our e-commerce drawer, with a score of 7.6/10.
What are the best alternatives to omnie?
In the same drawer: TalentPop (8.0/10), VA MASTERS (7.9/10), eStore Factory (7.4/10), My Amazon Guy (6.3/10).