Industry drawer · E-commerce · Updated October 2026

Best E-commerce Outsourcing Companies (2026)

E-commerce outsourcing usually means one of two things: dedicated agents who answer your customers inside your helpdesk, or an agency that runs your Amazon or Walmart account. This page ranks two specialists of each kind on what they publish about price, minimums, screening and terms.

By the Outsourcing Insider editorial team · Updated October 2026

Best overallTalentPop$8–$14/hr · Managed team (dedicated support agents)Easiest to start smallVA MASTERSParent company$6.50–$10/hr · Managed remote staffing Most transparent pricingomnie$7.95–$13.95/hr · Managed support team (dedicated agents and AI)

The register

Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us

No.	Company	Price	Smallest start	Trial	Replacement	Score
File 01	TalentPop Managed team (dedicated support agents)	$8–$14/hr	20 hours per week per agent	Not published in detail (the site says 'Try TalentPop Risk-Free..	During matching, the recruitment team keeps searching until you approve an…	8.0
File 02	VA MASTERSParent company Managed remote staffing	$6.50–$10/hr	One person; 80 hours/month recommended, fewer hours possible	30-day trial: end anytime, no notice	Free; new candidates usually in about 2 business days	7.9
File 03	omnie Managed support team (dedicated agents and AI)	$7.95–$13.95/hr	Typically 20 hours per week	Not published	Not published	7.6
File 04	eStore Factory Marketplace management agency	From $3,000/mo	Smallest published plan: PPC Lite at $399/month billed annually ($415…	Not published (its refund policy covers digital products within 7 days of…	Not published	7.4
File 05	My Amazon Guy Marketplace management agency	$100–$149/hr	Clutch profile lists a minimum project size of $1,000+	Not published	Not published	6.3

Score strip, left to right: Talent talent & screeningPrice pricing transparencyStart small-business accessTerms terms & guaranteesRecord track recordMgmt management & reporting

The files

File 01 · E-commerce

TalentPop

8.0/10

Filed under Managed team (dedicated support agents) · HQ: Costa Mesa, California, USA (mailing address) · Staff in: Mostly the Philippines and Jamaica, expanding to South Africa; Customer Success and Recruitment Managers in the US

TalentPop is a California-based agency that places dedicated, e-commerce-trained support agents, mostly in the Philippines and Jamaica. It publishes a full rate card, starts at 20 hours a week and charges a one-time $500 staffing fee per agent.

Price: $8–$14/hr
Smallest start: 20 hours per week per agent
Trial: Not published in detail (the site says 'Try TalentPop Risk-Free... Guaranteed Results*' without stating the terms)
Replacement: During matching, the recruitment team keeps searching until you approve an agent; replacement terms after the start are not published
Notice: Month-to-month, no long-term contracts; notice period not published
Fees: One-time $500 staffing fee per agent
Reviews: 3.5/5 on Trustpilot (33 reviews)

What we like

Full rate card published, from $14/hr at 20-29 hours a week down to $8/hr for 25+ agents
Published screening: candidates must score A- or above on written, oral and customer service tests, and about 3% of applicants pass
Each client gets a Customer Success Manager, Team Lead and Onboarding Specialist, plus a weekly QA report that spot-checks 5 tickets

What to watch

One-time $500 staffing fee per agent on top of the hourly rate
Its Trustpilot reviews (3.5 from 33) are mostly from TalentPop staff and applicants, so they say little about client results
Founding year and the terms behind its 'risk-free' offer are not published

Score breakdown and sources

Talent & screening (20%)
Published tests (A- or above), about 3% acceptance, agents average 4 years of customer service with 2 in e-commerce, plus 20 hours of platform training

8/10

Pricing transparency (20%)
Complete hourly rate card by hours and team size, with the $500 staffing fee disclosed

9/10

Small-business access (15%)
One dedicated agent from 20 hours a week

8/10

Terms & guarantees (15%)
Month-to-month with no long-term contract, but a $500 fee per agent and no published trial or post-start replacement terms

6/10

Track record (15%)
Says 750+ brands use it; founding year not published; Trustpilot 3.5 from 33 mostly staff reviews

5/10

Management & reporting (15%)
Customer Success Manager, Team Lead and Onboarding Specialist per client; weekly QA report; Hubstaff hours verified by the Team Lead before billing

9/10

Fit for this page (30% of the page score)
Built for e-commerce brands; agents trained on Shopify, Recharge, Zendesk and Gorgias

9/10

Sources: TalentPop's pricing, FAQ and terms pages; agencies.gorgias.com; Trustpilot. Checked October 2026.

Full TalentPop profile: pricing, terms and alternatives →

File 02 · E-commerce

VA MASTERSParent company

7.9/10

Filed under Managed remote staffing · HQ: Global company · Staff in: Philippines (assistants and specialists); Ukraine (developers)

A managed remote-staffing agency that places dedicated assistants, specialists and developers, with published rates, a 30-day trial and free replacements. VA MASTERS is the parent company of this site's publisher and is scored with the same rubric as everyone else.

Price: $6.50–$10/hr
Smallest start: One person; 80 hours/month recommended, fewer hours possible
Trial: 30-day trial: end anytime, no notice
Replacement: Free; new candidates usually in about 2 business days
Notice: None during the trial; notice period after
Fees: No recruitment or setup fees; a refundable deposit is part of the first invoice
Founded: 2021
Reviews: Average 5/5 on Trustpilot, Indeed and Glassdoor

What we like

Published rate card by role category, plus a plain-English terms summary
Start with one person, part-time if needed; no seat minimum
30-day trial with no notice period, then free replacement if the fit isn't right
6-stage screening; about 1 in 508 applicants accepted (Jan 2025–Jul 2026)

What to watch

Costs more than hiring a freelancer yourself through a job board, because screening, replacement and support are included
Asks for your input early on (role brief, interviews) to get the match right
After the 30-day trial a notice period applies, and the first invoice includes a refundable deposit
Founded in 2021, younger than most companies in these rankings
Places dedicated individuals, not large seat-based teams with a floor supervisor

Score breakdown and sources

Talent & screening (20%)
6-stage screening, 400,000+ applicant database, published acceptance rate of about 1 in 508; background-check details not published

8/10

Pricing transparency (20%)
Rate card by role category and terms summary published; deposit amount not published

9/10

Small-business access (15%)
One person, part-time possible (80 hours/month recommended, fewer allowed); no seat minimum

8/10

Terms & guarantees (15%)
30-day trial with no notice, free replacement, no recruitment or setup fees; notice period after the trial and a refundable deposit

8/10

Track record (15%)
Founded 2021; 1,000+ placements and 500+ clients; average 5/5 on Trustpilot, Indeed and Glassdoor

7/10

Management & reporting (15%)
Ongoing support and replacement handling from the recruitment team; no account-manager tier or reporting dashboard published

7/10

Fit for this page (30% of the page score)
E-commerce VA service for Shopify, Amazon and multi-channel store operations

8/10

Sources: VA MASTERS' pricing, service and about pages. Checked October 2026.

Full VA MASTERS profile: pricing, terms and alternatives →

File 03 · E-commerce

omnie

7.6/10

Filed under Managed support team (dedicated agents and AI) · HQ: Manhattan Beach, California, USA · Staff in: Global, including North America; team location is chosen by language needs and budget

omnie is a California-based support company that runs dedicated agents and AI for DTC and e-commerce brands, with a strong Gorgias focus. Its rates and fees are published, and contracts are month to month.

Price: $7.95–$13.95/hr
Smallest start: Typically 20 hours per week
Trial: Not published
Replacement: Not published
Notice: Month-to-month contracts; notice period not published
Fees: $95 management fee (billing period not stated); no setup, recruiting or onboarding fees
Reviews: 5/5 on G2 (1 reviews)

What we like

Lowest published rate on this page: dedicated full-time agents from $7.95/hr
No setup, recruiting or onboarding fees, and month-to-month contracts
Candidates get interviews plus background and reference checks, and you pick your agents from a shortlist

What to watch

$95 management fee on top of the hourly rate
Part-time agents cost $13.95/hr, and the typical minimum is 20 hours a week
Little independent review data: 1 review on G2; most client reviews sit in Gorgias's partner directory

Score breakdown and sources

Talent & screening (20%)
Interviews, background and reference checks; the client reviews CVs and meets candidates before choosing; no acceptance rate published

7/10

Pricing transparency (20%)
Full-time, part-time and AI prices published, with the $95 management fee disclosed

9/10

Small-business access (15%)
Typical minimum of 20 hours a week; a part-time plan is published

8/10

Terms & guarantees (15%)
Month-to-month with no setup, recruiting or onboarding fees; no trial or replacement terms published

7/10

Track record (15%)
Founding year not published; only 1 review on G2 (5.0); 77 reviews in Gorgias's directory

5/10

Management & reporting (15%)
Team Lead and Customer Service Manager per team, live dashboard, unlimited custom reports, workforce management and 24/7 coverage

8/10

Fit for this page (30% of the page score)
Focused on DTC and e-commerce brands and certified on Shopify and Gorgias, though not e-commerce-only

8/10

Sources: omnie's pricing page; agencies.gorgias.com; G2 profile. Checked October 2026.

Full omnie profile: pricing, terms and alternatives →

File 04 · E-commerce

eStore Factory

7.4/10

Filed under Marketplace management agency · HQ: Sherman Oaks, California, USA (US office), with offices in the UK and Australia · Staff in: In-house staff at offices in India, the USA, the UK and Australia (says it does not pass client work to freelancers)

eStore Factory is an Amazon-focused agency founded in 2014 that manages Seller Central accounts, listings and ads for sellers. It publishes its PPC prices and a $3,000/month account manager rate.

Price: From $3,000/mo
Smallest start: Smallest published plan: PPC Lite at $399/month billed annually ($415 semi-annually, $499 quarterly), for ad spend up to $2,000/month
Trial: Not published (its refund policy covers digital products within 7 days of purchase)
Replacement: Not published
Notice: PPC packages carry a 3-month contract
Fees: Not published
Founded: 2014
Reviews: 4.4/5 on Trustpilot (139 reviews)

What we like

Prices published: PPC packages from $399 to $1,833 a month and a $3,000/month Amazon account manager
Covers day-to-day Seller Central work: listings, case logs, orders, inventory, FBA shipments and account health
Solid review record: Trustpilot 4.4 from 139 and Clutch 4.7 from 35

What to watch

PPC packages require a 3-month contract
The cheapest PPC tier has no assigned manager and ticket-only communication
A full account manager at $3,000/month is a big step up from the PPC-only plans

Score breakdown and sources

Talent & screening (20%)
In-house team of Amazon specialists, no freelancers; no hiring tests or acceptance rate published

6/10

Pricing transparency (20%)
PPC packages and the account manager price are published, by billing term

8/10

Small-business access (15%)
PPC-only plans from $399/month, but full account management is $3,000/month

6/10

Terms & guarantees (15%)
3-month contract on PPC plans; no trial or replacement terms published

5/10

Track record (15%)
Operating since 2014; Trustpilot 4.4 from 139 and Clutch 4.7 from 35

8/10

Management & reporting (15%)
Weekly reports, escalation matrix and monthly strategy plans; a dedicated manager on the top PPC tier

7/10

Fit for this page (30% of the page score)
Amazon marketplace management is its core business

9/10

Sources: eStore Factory's service and about pages; Clutch profile; Trustpilot. Checked October 2026.

Full eStore Factory profile: pricing, terms and alternatives →

File 05 · E-commerce

My Amazon Guy

6.3/10

Filed under Marketplace management agency · HQ: Atlanta, Georgia, USA · Staff in: United States, plus the Philippines and Mexico (per its careers listings)

My Amazon Guy is an Atlanta-based Amazon agency founded in 2018 that runs SEO, ads, catalog and design work for 430+ brands. It has the most reviews on this page but publishes no prices or contract terms.

Price: $100–$149/hr
Smallest start: Clutch profile lists a minimum project size of $1,000+
Trial: Not published
Replacement: Not published
Notice: Not published
Fees: Not published
Founded: 2018
Reviews: 4.4/5 on Trustpilot (494 reviews)

What we like

Largest review base on this page: Trustpilot 4.4 from 494 reviews
Scale: 430+ brands managed and 400+ employees
Full-service plans include bi-weekly calls and restock reports

What to watch

No prices or contract terms on its site; Clutch lists $100-$149/hr
Accounts are run by a team of 7 to 8 specialists rather than one dedicated person
Amazon and Walmart focus; not a fit for general store support or customer service

Score breakdown and sources

Talent & screening (20%)
Says each account gets 7 to 8 specialists (PPC, SEO, design); no hiring tests or acceptance rate published

6/10

Pricing transparency (20%)
Quote only; the only published figure is Clutch's $100-$149/hr band

3/10

Small-business access (15%)
Clutch lists a $1,000+ minimum project size, but plan minimums and prices are not published

4/10

Terms & guarantees (15%)
No trial, replacement, notice or fee terms published

3/10

Track record (15%)
Operating since 2018 with 400+ employees and 430+ brands; Trustpilot 4.4 from 494

8/10

Management & reporting (15%)
Bi-weekly calls, restock reports and ongoing account monitoring described on its service page

7/10

Fit for this page (30% of the page score)
Amazon, Walmart and TikTok Shop management is its core business

9/10

Sources: My Amazon Guy's service and contact pages; Clutch profile; Trustpilot. Checked October 2026.

Full My Amazon Guy profile: pricing, terms and alternatives →

What businesses outsource here

Customer support by email, chat, social and phone (orders, returns, refunds)
Product listings and catalog updates
Amazon or Walmart Seller Central management (case logs, account health, FBA shipments)
Inventory monitoring and restock reports
Marketplace ad (PPC) management
Helpdesk setup and macros in tools like Gorgias or Zendesk

Before you sign: what to check

Whether agents are dedicated to your brand or shared across clients
Minimum hours per week and contract length (month-to-month or a fixed term)
Which platforms the team already knows (Shopify, Gorgias, Zendesk, Seller Central)
How quality is checked and how often you get reports
Every fee beyond the hourly or monthly rate: staffing, management or setup

FAQ

How much does outsourced e-commerce customer support cost?

Among the companies here, published rates for dedicated agents run from $7.95/hr (omnie, full-time, plus a $95 management fee) to $14/hr (TalentPop at 20-29 hours a week, plus a one-time $500 staffing fee per agent). omnie's part-time agents are $13.95/hr.

Can a small store start with part-time help?

Yes. TalentPop and omnie both work month to month and start at 20 hours a week for one agent (omnie says 'typically').

What does an Amazon agency charge?

eStore Factory publishes PPC management from $399/month (billed annually) to $1,833/month (billed quarterly) on a 3-month contract, and says a dedicated Amazon account manager costs $3,000/month. My Amazon Guy quotes on request; its Clutch profile lists $100-$149/hr.

Do I need a support agency or a marketplace agency?

A support agency gives you dedicated people who answer your customers in your own helpdesk. A marketplace agency runs your listings, ads and Seller Central account as a managed service. Many stores use one of each.

Scores blend our six-criteria rubric (70%) with fit for this page (30%). Prices and terms are as published by each company and checked in October 2026. Spotted an error? Tell us.

Other drawers

Real estate Healthcare practices Customer service Accounting & bookkeeping Recruitment (RPO)Dedicated dev teams Philippine BPOs For UK businesses For Australian businesses