File #4 of 5 · Customer service
Boldr review: pricing, minimums and alternatives
Boldr is a values-led outsourcer founded in 2017, with 1,500+ team members across five countries and a dedicated customer experience practice. It suits brands that want a managed support team plus seasonal cover, but pricing is quote-only.
- Our score
- 6.3/10
- Type
- Managed support team (BPO)
- Price
- Not published
- Headquarters
- Santa Monica, CA, United States
- Staff in
- United States, Canada, Mexico, South Africa and the Philippines
- Founded
- 2017
- Reviews
- 4.8/5 on Clutch (10 reviews)
Our verdict
Boldr is strongest on track record (8/10): Founded 2017, 1,500+ team members and 100+ clients (company figures), Clutch 4.8 from 10 reviews. Its weakest area is pricing transparency (3/10): Quote only, plus a setup fee with no published amount.
Customer experience is a core practice, alongside employment and engineering services.
What we like
- Seasonal support teams for peak periods, alongside year-round core teams
- Recruiting, onboarding, team management and KPI reporting included in managed outsourcing
- Reports a 4.5-year average client tenure and 98% team member retention (company figures)
What to watch
- No prices or minimums published, and a one-time setup fee applies (amount not published)
- Contract length, notice and replacement terms aren't published
Pricing
Boldr doesn't publish its prices. You get a quote after a sales call.
Contract terms
- Smallest start
- Not published (Clutch lists a $1,000+ minimum project size)
- Trial or guarantee
- Not published
- Replacement
- Not published
- Notice period
- Not published (contract with monthly billing)
- One-off fees
- One-time setup fee (amount not published), then monthly billing
Score breakdown
6/10
3/10
5/10
4/10
8/10
8/10
Boldr vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us
| Term | Boldr | VA MASTERS Parent company |
|---|---|---|
| Price | Not published | $6.50–$10/hr |
| Type | Managed support team (BPO) | Managed remote staffing |
| Smallest start | Not published (Clutch lists a $1,000+ minimum project size) | One person; 80 hours/month recommended, fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Not published | Free; new candidates usually in about 2 business days |
| Notice | Not published (contract with monthly billing) | None during the trial; notice period after |
| Fees | One-time setup fee (amount not published), then monthly billing | No recruitment or setup fees; a refundable deposit is part of the first invoice |
| Score (customer service) | 6.3/10 | 7.6/10 |
Alternatives to Boldr
Other companies in our customer service drawer:
FAQ
How much does Boldr cost?
Boldr doesn't publish its prices; you get a quote after a sales call (checked October 2026).
Can a small business start small with Boldr?
Boldr doesn't publish a minimum team size or hours.
Does Boldr offer a trial or a free replacement?
Boldr doesn't publish trial terms. It doesn't publish a replacement policy.
Is Boldr a good choice for customer service?
Customer experience is a core practice, alongside employment and engineering services. It's file #4 of 5 in our customer service drawer, with a score of 6.3/10.
What are the best alternatives to Boldr?
In the same drawer: Hugo (8.3/10), VA MASTERS (7.6/10), Horatio (6.5/10), Enshored (6.3/10).