File #3 of 5 · Customer service
Horatio review: pricing, minimums and alternatives
Horatio is a nearshore support outsourcer started to help startups and small businesses keep up with customer demand, with teams in the Dominican Republic, Colombia and Honduras. It puts a full management layer around every team but doesn't publish prices.
- Our score
- 6.5/10
- Type
- Managed support team (nearshore BPO)
- Price
- Not published
- Headquarters
- New York, NY, United States
- Staff in
- Dominican Republic, Colombia and Honduras
- Founded
- 2018
- Reviews
- 5/5 on Clutch (5 reviews)
Our verdict
Horatio is strongest on management & reporting (8/10): Client services, customer success, training, QA and workforce management from day one, with weekly and monthly performance reviews. Its weakest area is pricing transparency (3/10): Quote only.
Customer support specialist founded for startups and small businesses.
What we like
- Nearshore teams working US Eastern and Atlantic time, with English and Spanish
- Extra associates hired as backup during the early phases, at no additional cost
- Each team gets a client services manager, customer success manager, trainer, QA analyst and workforce manager
What to watch
- No prices published; Clutch lists a $5,000+ minimum project size
- Only 5 Clutch reviews
Pricing
Horatio doesn't publish its prices. You get a quote after a sales call.
Contract terms
- Smallest start
- Not published (Clutch lists a $5,000+ minimum project size)
- Trial or guarantee
- Not published
- Replacement
- Hires more associates than required in the early phases of a program to cover vacations, absences and early attrition, at no additional cost
- Notice period
- Not published
- One-off fees
- Not published
Score breakdown
6/10
3/10
5/10
5/10
6/10
8/10
Horatio vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us
| Term | Horatio | VA MASTERS Parent company |
|---|---|---|
| Price | Not published | $6.50–$10/hr |
| Type | Managed support team (nearshore BPO) | Managed remote staffing |
| Smallest start | Not published (Clutch lists a $5,000+ minimum project size) | One person; 80 hours/month recommended, fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Hires more associates than required in the early phases of a program to… | Free; new candidates usually in about 2 business days |
| Notice | Not published | None during the trial; notice period after |
| Fees | Not published | No recruitment or setup fees; a refundable deposit is part of the first invoice |
| Score (customer service) | 6.5/10 | 7.6/10 |
Alternatives to Horatio
Other companies in our customer service drawer:
FAQ
How much does Horatio cost?
Horatio doesn't publish its prices; you get a quote after a sales call (checked October 2026).
Can a small business start small with Horatio?
Horatio doesn't publish a minimum team size or hours.
Does Horatio offer a trial or a free replacement?
Horatio doesn't publish trial terms. Replacement: Hires more associates than required in the early phases of a program to cover vacations, absences and early attrition, at no additional cost.
Is Horatio a good choice for customer service?
Customer support specialist founded for startups and small businesses. It's file #3 of 5 in our customer service drawer, with a score of 6.5/10.
What are the best alternatives to Horatio?
In the same drawer: Hugo (8.3/10), VA MASTERS (7.6/10), Boldr (6.3/10), Enshored (6.3/10).