File #5 of 5 · Customer service
Enshored review: pricing, minimums and alternatives
Enshored, founded in 2014, builds customer service teams in the Philippines and Portugal for venture-backed and fast-growing brands. Its Grow plan uses shared teams so startups can begin with a few hours of cover.
- Our score
- 6.3/10
- Type
- Managed support team (BPO), including shared teams
- Price
- Not published
- Headquarters
- Long Beach, CA, United States
- Staff in
- Philippines (Pasig and Cebu) and Portugal (Lisbon)
- Founded
- 2014
- Reviews
- 4.8/5 on Clutch (11 reviews)
Our verdict
Enshored is strongest on track record (7/10): Founded 2014, 2,000+ team (Clutch), Clutch 4.8 from 11 reviews. Its weakest area is pricing transparency (3/10): Quote only.
Customer service is its lead service, alongside content moderation, sales and back office.
What we like
- Enshored Grow: shared support teams for startups, from a few hours to 24/7, without long-term commitments
- Dedicated Client Success Manager and an on-site Team Manager
- Experience with common help desks, including Zendesk, Gorgias, Freshdesk and Kustomer
What to watch
- No prices published; Clutch lists a $50,000+ minimum project size
- Grow agents are shared across clients rather than dedicated to one account
Pricing
Enshored doesn't publish its prices. You get a quote after a sales call.
Contract terms
- Smallest start
- Not published as a seat count. Enshored Grow offers shared teams for startups with availability from a few hours to 24/7
- Trial or guarantee
- Not published
- Replacement
- Not published
- Notice period
- Not published. Enshored Grow is offered without long-term commitments
- One-off fees
- Not published
Score breakdown
6/10
3/10
6/10
5/10
7/10
7/10
Enshored vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us
| Term | Enshored | VA MASTERS Parent company |
|---|---|---|
| Price | Not published | $6.50–$10/hr |
| Type | Managed support team (BPO), including shared teams | Managed remote staffing |
| Smallest start | Not published as a seat count | One person; 80 hours/month recommended, fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Not published | Free; new candidates usually in about 2 business days |
| Notice | Not published | None during the trial; notice period after |
| Fees | Not published | No recruitment or setup fees; a refundable deposit is part of the first invoice |
| Score (customer service) | 6.3/10 | 7.6/10 |
Alternatives to Enshored
Other companies in our customer service drawer:
FAQ
How much does Enshored cost?
Enshored doesn't publish its prices; you get a quote after a sales call (checked October 2026).
Can a small business start small with Enshored?
Enshored doesn't publish a minimum team size or hours.
Does Enshored offer a trial or a free replacement?
Enshored doesn't publish trial terms. It doesn't publish a replacement policy.
Is Enshored a good choice for customer service?
Customer service is its lead service, alongside content moderation, sales and back office. It's file #5 of 5 in our customer service drawer, with a score of 6.3/10.
What are the best alternatives to Enshored?
In the same drawer: Hugo (8.3/10), VA MASTERS (7.6/10), Horatio (6.5/10), Boldr (6.3/10).