File #5 of 5 · Philippine BPOs
Startek review: pricing, minimums and alternatives
Startek is a CX outsourcing company founded in 1987 with 3,500+ staff at three Philippine sites. It publishes more about its quality process than most large BPOs, but has no independent client reviews to check.
- Our score
- 5.5/10
- Type
- BPO
- Price
- Not published
- Headquarters
- Denver, Colorado, USA (contact address on its site)
- Staff in
- Philippines, plus the United States, India, Malaysia, Honduras, Jamaica, South Africa and Australia
- Founded
- 1987
Our verdict
Startek is strongest on management & reporting (7/10): Publishes its QA approach: dedicated QA areas, AI quality monitoring, real-time adherence and forecasting, SLA adherence above 98%. Its weakest area is terms & guarantees (3/10): No trial, replacement, notice or fee terms published.
Real Philippine operation (3,500+ staff, three sites), but much smaller there than the others on this page.
What we like
- Clutch lists a $1,000+ minimum project size and an hourly rate under $25
- Publishes its quality setup: AI-assisted quality monitoring, real-time adherence and forecasting, and SLA adherence above 98%
- Self-reported figures include 85% employee satisfaction and agent retention 4x the industry average
What to watch
- No client reviews on Clutch or G2 (checked 2026-10-25)
- Smaller Philippine footprint than the others here: 3,500+ staff at three sites
- Rate card, trial and exit terms are not published
Pricing
No rate card on its site; its Clutch profile lists an hourly rate under $25.
Contract terms
- Smallest start
- Clutch profile lists a minimum project size of $1,000+
- Trial or guarantee
- Not published
- Replacement
- Not published
- Notice period
- Not published
- One-off fees
- Not published
Score breakdown
5/10
4/10
5/10
3/10
5/10
7/10
Startek vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us
| Term | Startek | VA MASTERS Parent company |
|---|---|---|
| Price | Not published | $6.50–$15/hr |
| Type | BPO | Managed remote staffing |
| Smallest start | Clutch profile lists a minimum project size of $1,000+ | One person; 80 hours/month recommended, fewer hours possible |
| Trial | Not published | 30-day trial: end anytime, no notice |
| Replacement | Not published | Free; new candidates usually in about 2 business days |
| Notice | Not published | None during the trial; notice period after |
| Fees | Not published | No recruitment or setup fees; a refundable deposit is part of the first invoice |
| Score (philippine bpos) | 5.5/10 | 7.3/10 |
Alternatives to Startek
Other companies in our philippine bpos drawer:
FAQ
How much does Startek cost?
Startek lists Not published. In its own words: No rate card on its site; its Clutch profile lists an hourly rate under $25. Prices checked October 2026.
Can a small business start small with Startek?
Clutch profile lists a minimum project size of $1,000+
Does Startek offer a trial or a free replacement?
Startek doesn't publish trial terms. It doesn't publish a replacement policy.
Is Startek a good choice for philippine bpos?
Real Philippine operation (3,500+ staff, three sites), but much smaller there than the others on this page. It's file #5 of 5 in our philippine bpos drawer, with a score of 5.5/10.
What are the best alternatives to Startek?
In the same drawer: VA MASTERS (7.3/10), TaskUs (6.2/10), Alorica (6.1/10), TP (Teleperformance) (5.8/10).