ScienceSoft review: pricing, minimums and alternatives

ScienceSoft is a Texas-based IT services firm, operating since 1989, that runs help desks and managed IT from a pool of 750+ staff. It stands out for publishing sample ticket prices and for selling very small slices of capacity, though its client list leans toward large companies.

By the Outsourcing Insider editorial team · Checked November 2026

Our score: 7.8/10
Drawer: #1 of 5 in IT outsourcing
Type: IT outsourcing (managed IT and help desk)
Price: About $3,200/month for up to 200 L1 tickets, or $8–14 per ticket at 201–1,000 a month (published estimates)
Headquarters: McKinney, Texas, United States
Staff in: Not itemized; offices listed in the US, Finland, Latvia, Poland, the UAE and Saudi Arabia
Founded: 1989
Reviews: 4.8/5 on Clutch (46 reviews)

Our verdict

ScienceSoft is strongest on track record (9/10): Since 1989, 750+ staff and 4,300+ projects; Clutch 4.8 from 46 reviews. Its weakest area is terms & guarantees (6/10): Says there's no lock-in and low performers are replaced; no trial or notice period published, and L1 setup costs $1,500–$5,000.

IT outsourcing is a core service: managed IT, tiered help desk and infrastructure support, though its clients lean larger than a typical small business.

What we like

Publishes sample prices for help desk work: about $3,200 a month for up to 200 L1 tickets, and $32–46 per L2 ticket on 12/5 cover
You can buy a fraction of a person (from 0.5 FTE) on terms from one month
Choice of 8/5, 12/5, 24/5 or 24/7 cover, with a stated 30-minute first response on email tickets

What to watch

Its prices are labeled estimates, not official rates, and figures differ a little between its own pages
Named clients lean large (eBay, IBM, NASA JPL), so ask how much attention a small account gets
Clutch lists a $5,000+ minimum project and a $50–$99 hourly band; trial and notice terms aren't published

Pricing

About $3,200/month for up to 200 L1 tickets, or $8–14 per ticket at 201–1,000 a month (published estimates).

Contract terms

Smallest start: Teams from 0.5 FTE and terms from 1 month; Clutch lists a $5,000+ minimum project
Trial or guarantee: Not published
Replacement: Says low-performing staff are replaced; no time limit or guarantee published
Notice period: Not published; says there's no vendor lock-in and contracts include a transition period
One-off fees: Discovery is free; one-time transition setup of $1,500–$5,000 for L1 help desk (L2–L3 not priced)

Score breakdown

Talent & screening (20%)
750+ IT staff, over half described as senior; how engineers are selected isn't published

7/10

Pricing transparency (20%)
Publishes sample ticket and monthly prices plus a setup range, labeled as estimates rather than official rates

7/10

Small-business access (15%)
Team sizes from 0.5 FTE and terms from one month, though Clutch lists a $5,000+ minimum project

7/10

Terms & guarantees (15%)
Says there's no lock-in and low performers are replaced; no trial or notice period published, and L1 setup costs $1,500–$5,000

6/10

Track record (15%)
Since 1989, 750+ staff and 4,300+ projects; Clutch 4.8 from 46 reviews

9/10

Management & reporting (15%)
Six cover options up to 24/7, an SLA designed with the client, KPI tracking and incident reports; a stated 30-minute first response on email tickets

8/10

Fit for the IT outsourcing drawer: 9/10. See how we score.

ScienceSoft vs VA MASTERS

Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other company. About us

Term	ScienceSoft	VA MASTERS Parent company
Price	About $3,200/month for up to 200 L1 tickets, or $8–14 per ticket at 201–1,000 a month (published estimates)	$8.50–$16/hr
Type	IT outsourcing (managed IT and help desk)	Managed remote staffing
Smallest start	Teams from 0.5 FTE and terms from 1 month; Clutch lists a $5,000+ minimum…	One person; 80 hours/month recommended, fewer hours possible
Trial	Not published	30-day trial: end anytime, no notice
Replacement	Says low-performing staff are replaced; no time limit or guarantee published	Free; new candidates usually in about 2 business days
Notice	Not published; says there's no vendor lock-in and contracts include a…	None during the trial; notice period after
Fees	Discovery is free; one-time transition setup of $1,500–$5,000 for L1 help…	No recruitment or setup fees; a refundable deposit is part of the first invoice
Score (IT outsourcing)	7.8/10	6.4/10

Alternatives to ScienceSoft

Other companies in our IT outsourcing drawer:

IntegrisNot published · Managed IT services7.3 DatapriseFrom $102 per user per month; $158 and $210 for the two higher plans · Managed IT services7.3 TexaportNot published · Managed IT services6.9 VA MASTERSParent company$8.50–$16/hr · Managed remote staffing6.4

FAQ

How much does ScienceSoft cost?

ScienceSoft publishes these figures: About $3,200/month for up to 200 L1 tickets, or $8–14 per ticket at 201–1,000 a month (published estimates). Prices checked November 2026.

Can a small business start small with ScienceSoft?

Teams from 0.5 FTE and terms from 1 month; Clutch lists a $5,000+ minimum project

Does ScienceSoft offer a trial or a free replacement?

ScienceSoft doesn't publish trial terms. Replacement: Says low-performing staff are replaced; no time limit or guarantee published.

Is ScienceSoft a good choice for IT outsourcing?

IT outsourcing is a core service: managed IT, tiered help desk and infrastructure support, though its clients lean larger than a typical small business. It's file #1 of 5 in our IT outsourcing drawer, with a score of 7.8/10.

What are the best alternatives to ScienceSoft?

In the same drawer: Integris (7.3/10), Dataprise (7.3/10), Texaport (6.9/10), VA MASTERS (6.4/10).

Sources: ScienceSoft's service page; Clutch profile; builtin.com. Checked November 2026. Facts are taken from ScienceSoft's own published pages and public review profiles. Spotted something out of date? Request a correction.