File 01 · IT outsourcing
ScienceSoft
7.8/10
Filed under IT outsourcing (managed IT and help desk) · HQ: McKinney, Texas, United States · Staff in: Not itemized; offices listed in the US, Finland, Latvia, Poland, the UAE and Saudi Arabia
ScienceSoft is a Texas-based IT services firm, operating since 1989, that runs help desks and managed IT from a pool of 750+ staff. It stands out for publishing sample ticket prices and for selling very small slices of capacity, though its client list leans toward large companies.
- Price
- About $3,200/month for up to 200 L1 tickets, or $8–14 per ticket at 201–1,000 a month (published estimates)
- Smallest start
- Teams from 0.5 FTE and terms from 1 month; Clutch lists a $5,000+ minimum project
- Trial
- Not published
- Replacement
- Says low-performing staff are replaced; no time limit or guarantee published
- Notice
- Not published; says there's no vendor lock-in and contracts include a transition period
- Fees
- Discovery is free; one-time transition setup of $1,500–$5,000 for L1 help desk (L2–L3 not priced)
- Founded
- 1989
- Reviews
- 4.8/5 on Clutch (46 reviews)
What we like
- Publishes sample prices for help desk work: about $3,200 a month for up to 200 L1 tickets, and $32–46 per L2 ticket on 12/5 cover
- You can buy a fraction of a person (from 0.5 FTE) on terms from one month
- Choice of 8/5, 12/5, 24/5 or 24/7 cover, with a stated 30-minute first response on email tickets
What to watch
- Its prices are labeled estimates, not official rates, and figures differ a little between its own pages
- Named clients lean large (eBay, IBM, NASA JPL), so ask how much attention a small account gets
- Clutch lists a $5,000+ minimum project and a $50–$99 hourly band; trial and notice terms aren't published
Score breakdown and sources
Talent & screening (20%)
750+ IT staff, over half described as senior; how engineers are selected isn't published
7/10 Pricing transparency (20%)
Publishes sample ticket and monthly prices plus a setup range, labeled as estimates rather than official rates
7/10 Small-business access (15%)
Team sizes from 0.5 FTE and terms from one month, though Clutch lists a $5,000+ minimum project
7/10 Terms & guarantees (15%)
Says there's no lock-in and low performers are replaced; no trial or notice period published, and L1 setup costs $1,500–$5,000
6/10 Track record (15%)
Since 1989, 750+ staff and 4,300+ projects; Clutch 4.8 from 46 reviews
9/10 Management & reporting (15%)
Six cover options up to 24/7, an SLA designed with the client, KPI tracking and incident reports; a stated 30-minute first response on email tickets
8/10 Fit for this page (30% of the page score)
IT outsourcing is a core service: managed IT, tiered help desk and infrastructure support, though its clients lean larger than a typical small business
9/10 Sources: ScienceSoft's service page; Clutch profile; builtin.com. Checked November 2026.
Full ScienceSoft profile: pricing, terms and alternatives →
File 02 · IT outsourcing
Integris
7.3/10
Filed under Managed IT services · HQ: Cranbury, New Jersey, United States · Staff in: United States (says its help desk is 100% domestic)
Integris traces back to a firm founded in 1997 and took its current form in a 2021 merger, and it sells managed IT only to small and mid-size businesses, with a US help desk around the clock. Its review record is strong, but prices and contract terms are shared only on request.
- Price
- Not published
- Smallest start
- Not published; says it's exclusively focused on SMBs, and Clutch lists a $5,000+ minimum project
- Trial
- Not published
- Replacement
- Not published
- Notice
- Not published; one Clutch reviewer describes starting on a monthly agreement
- Fees
- Not published
- Founded
- 1997
- Reviews
- 4.9/5 on Clutch (93 reviews)
What we like
- Says it's exclusively focused on SMBs; Clutch shows 30% small-business and 70% mid-market clients
- 24/7/365 help desk staffed by US engineers, with quarterly executive reviews
- Largest review base in this drawer: Clutch 4.9 from 93 reviews
- Works alongside an internal IT team if you already have one (co-managed)
What to watch
- No published rates: you get a free estimate or use its calculator, and Clutch lists a $150–$199 hourly band
- Contract length, notice and exit terms aren't published
- Formed by a 2021 merger and still buying firms (nine by early 2024), so ask which team will run your account
Score breakdown and sources
Talent & screening (20%)
US-based engineers across L1–L3; no selection process or seniority split published
6/10 Pricing transparency (20%)
No rate card; a per-user or per-device flat fee quoted after a free estimate, plus a cost calculator
4/10 Small-business access (15%)
Says it's exclusively focused on SMBs and 30% of Clutch-listed clients are small businesses, but no minimum is published
6/10 Terms & guarantees (15%)
No trial, notice period or fees published; one Clutch reviewer describes starting on a monthly agreement
5/10 Track record (15%)
Roots back to 1997, about 115,000 endpoints under management; Clutch 4.9 from 93 reviews
9/10 Management & reporting (15%)
24/7/365 US help desk, quarterly executive reviews, onboarding in about 30 days; SLA numbers live in the service agreement, not on the site
8/10 Fit for this page (30% of the page score)
Managed IT for small and mid-size businesses is its whole business
10/10 Sources: Integris' service and about pages; Clutch profile. Checked November 2026.
Full Integris profile: pricing, terms and alternatives →
File 03 · IT outsourcing
Dataprise
7.3/10
Filed under Managed IT services · HQ: Rockville, Maryland, United States · Staff in: Not published
Dataprise is a Maryland-based managed IT provider with 30+ years in business and 2,500+ clients, and it publishes starting per-user prices for three bundled plans. It's written for mid-market buyers, so a very small firm should ask early what its own price per user would be.
- Price
- From $102 per user per month; $158 and $210 for the two higher plans
- Smallest start
- Not published; plans are aimed at mid-market organizations, and a plan sheet bases its starting prices on 300 users
- Trial
- Not published
- Replacement
- Not published
- Notice
- Not published; a plan sheet assumes a one-year term, and multi-year commitments get discounts
- Fees
- Not published
- Founded
- 1995
- Reviews
- 4.8/5 on Clutch (31 reviews)
What we like
- Rare in managed IT: publishes starting per-user prices for three plans
- Every plan includes 24x7 end-user support, infrastructure management and security services
- 30+ years in business and 2,500+ clients
What to watch
- A co-managed plan sheet bases its starting prices on 300 users and a one-year term, so a small buyer may pay more per user
- Written for the mid-market; smallest team size, setup fees and notice terms aren't published
- Discounts reward multi-year commitments, so check the exit terms before taking one
Score breakdown and sources
Talent & screening (20%)
Engineers and security staff across the plans; selection process and seniority not published
6/10 Pricing transparency (20%)
Publishes starting per-user prices for three plans; minimums, term and setup fees aren't on the same page
7/10 Small-business access (15%)
Aimed at mid-market organizations, with a plan sheet priced at 300 users; no smallest team size published
4/10 Terms & guarantees (15%)
Multi-year discounts and a one-year term in a plan sheet; no trial, notice or fee terms published
5/10 Track record (15%)
30+ years, 2,500+ clients and 260,000 users supported; Clutch 4.8 from 31 reviews
9/10 Management & reporting (15%)
24x7 end-user support on every plan, proactive infrastructure management and scheduled security-lead reviews; response times not published
8/10 Fit for this page (30% of the page score)
Managed IT is its core business, with plans built for mid-size buyers rather than the smallest firms
9/10 Sources: Dataprise's service and about pages; Clutch profile. Checked November 2026.
Full Dataprise profile: pricing, terms and alternatives →
File 04 · IT outsourcing
Texaport
6.9/10
Filed under Managed IT services · HQ: Edinburgh, Scotland · Staff in: UK-based team, with engineers across APAC, EMEA and the Americas
Texaport is an Edinburgh-based managed IT provider, founded in 2012, that supports UK and European businesses with a 24/7 helpdesk. It publishes its own response and resolution numbers and counts very small firms among its reviewers, but prices come only on request.
- Price
- Not published
- Smallest start
- Not published; Clutch reviewers include firms with 1-10 employees
- Trial
- Not published
- Replacement
- Not published
- Notice
- Not published
- Fees
- Not published; says it coordinates with your old provider to avoid unexpected fees when you switch
- Founded
- 2012
- Reviews
- 4.8/5 on Trustpilot (50 reviews)
What we like
- Publishes service numbers from its own 2025 data: 3-minute average response and 82% of tickets solved within the hour
- Trustpilot 4.8 from 50 reviews and Clutch 4.9 from 14, with firms of 1-10 employees among the reviewers
- A project manager handles the move from your old provider
What to watch
- No published prices; three Clutch reviewers report paying £1,200 to £1,800 a month
- Contract length and notice terms aren't published
- Its service and 98% satisfaction figures are its own, not independently checked, and Clutch lists a team of 10-49
Score breakdown and sources
Talent & screening (20%)
Says its engineers are fully employed, across APAC, EMEA and the Americas; selection process not published
6/10 Pricing transparency (20%)
No rate card or plans published; only client-reported monthly spend on Clutch
3/10 Small-business access (15%)
Clutch reviewers include clinics and firms with 1-10 employees, and it lets you pick which services you need; no minimum published
7/10 Terms & guarantees (15%)
Runs the switch from your old provider and aims to avoid unexpected fees; contract, notice and exit terms not published
5/10 Track record (15%)
Since 2012; Trustpilot 4.8 from 50 reviews and Clutch 4.9 from 14
8/10 Management & reporting (15%)
24/7 helpdesk; publishes a 3-minute average response and 82% of tickets solved within the hour (own 2025 data); named account and service delivery managers
8/10 Fit for this page (30% of the page score)
Managed IT support for small and mid-size UK and European businesses is its core service
9/10 Sources: Texaport's service and about pages; Clutch profile; Trustpilot. Checked November 2026.
Full Texaport profile: pricing, terms and alternatives →
File 05 · IT outsourcing
VA MASTERSParent company
6.4/10
Filed under Managed remote staffing · HQ: Global company · Staff in: Philippines (assistants and specialists); Ukraine (developers)
A managed remote-staffing agency that places dedicated assistants, specialists and developers, with published rates, a 30-day trial and free replacements. VA MASTERS is the parent company of this site's publisher and is scored with the same rubric as everyone else.
- Price
- $8.50–$16/hr
- Smallest start
- One person; 80 hours/month recommended, fewer hours possible
- Trial
- 30-day trial: end anytime, no notice
- Replacement
- Free; new candidates usually in about 2 business days
- Notice
- None during the trial; notice period after
- Fees
- No recruitment or setup fees; a refundable deposit is part of the first invoice
- Founded
- 2021
- Reviews
- Average 5/5 on Trustpilot, Indeed and Glassdoor
What we like
- Published rate card by role category, plus a plain-English terms summary
- Start with one person, part-time if needed; no seat minimum
- 30-day trial with no notice period, then free replacement if the fit isn't right
- 6-stage screening; about 1 in 508 applicants accepted (Jan 2025–Jul 2026)
What to watch
- Not a managed IT provider: you get one dedicated person to direct (ticket triage, Level 1 and some Level 2 support), not a service desk, 24/7 monitoring or service levels run by the provider. That suits a company that already has someone in charge of IT
- Costs more than hiring a freelancer yourself through a job board, because screening, replacement and support are included
- Asks for your input early on (role brief, interviews) to get the match right
- After the 30-day trial a notice period applies, and the first invoice includes a refundable deposit
- Founded in 2021, younger than most companies in these rankings
- Places dedicated individuals, not large seat-based teams with a floor supervisor
Score breakdown and sources
Talent & screening (20%)
6-stage screening, 400,000+ applicant database, published acceptance rate of about 1 in 508; background-check details not published
8/10 Pricing transparency (20%)
Rate card by role category and terms summary published; deposit amount not published
9/10 Small-business access (15%)
One person, part-time possible (80 hours/month recommended, fewer allowed); no seat minimum
8/10 Terms & guarantees (15%)
30-day trial with no notice, free replacement, no recruitment or setup fees; notice period after the trial and a refundable deposit
8/10 Track record (15%)
Founded 2021; 1,000+ placements and 500+ clients; average 5/5 on Trustpilot, Indeed and Glassdoor
7/10 Management & reporting (15%)
Ongoing support and replacement handling from the recruitment team; no account-manager tier or reporting dashboard published
7/10 Fit for this page (30% of the page score)
Places individual technical support and IT help desk staff who follow your hours and service targets; not a managed IT provider, with no service desk, 24/7 monitoring or service levels of its own
3/10 Sources: VA MASTERS' pricing and about pages. Checked October 2026.
Full VA MASTERS profile: pricing, terms and alternatives →